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Log in, fingerprint and more than one shop

You log in with your mobile number (or email) and your password. On the phone you can switch on fingerprint sign-in, and on a computer you can add a passkey, so you don't type the password every time.

Log in on a computer

  1. Open the Zevox website and tap Log in.
  2. Choose Phone or Email.
  3. Type your mobile number (03XX-XXXXXXX) or email, and your password.
  4. Tap Log in.

Tips

  • Faster next time: add a passkey in Settings → My account → Passkeys → Add a passkey. Then tap Sign in with a passkey on the login page and use your fingerprint, face or screen lock.
  • If you signed up with Google, tap Continue with Google.

Log in on the phone app

  1. Open the app and choose Mobile or Email.
  2. Type your number or email and your password, then tap Log in.
  3. The app asks Use fingerprint next time? Tap Use fingerprint if you want it.
  4. Next time, tap Sign in with fingerprint.

Tips

  • Switch fingerprint sign-in on or off in More → Security & alerts → Sign in with fingerprint / face.
  • The first login needs the internet, so the app can download your items and customers.

If you work in more than one shop

One mobile number can be used in more than one shop. When you log in, Zevox shows the list of shops — tap the one you want. To move to another shop, log out, log in again and choose the other shop.

A new phone or computer

For staff, a new phone or computer may need the owner's OK first. You will see “This device is new. Ask the shop owner to approve it”. The owner approves it in Settings → Devices, then you log in again.

First login with a temporary password

If the owner made your login, you get a temporary password. After the first login Zevox asks you to Set your own password: type the temporary password, then your new one twice, and tap Save password.

Common problems

“Wrong phone number or password”
What to do: Check the number (03XX-XXXXXXX) and the password. Owners can use Forgot password?; staff should ask the owner to reset it.
“Too many attempts”
What to do: Wait for the time shown, then try again.
Fingerprint sign-in stopped working
What to do: It turns off after a password reset or “Log out everywhere”. Log in with your password and switch it on again.
“This shop's plan allows no more phones”
What to do: The owner can remove an old device in Settings → Devices, or upgrade the plan.

All help topics