Skip to content
Log in

Restaurant, dhaba and tea hotel: tables, kitchen tickets and bills

A restaurant, dhaba, fast food or tea hotel keeps an order open while the guests eat. In Zevox each table has one open order. Items go to the kitchen as numbered kitchen tickets (KOT 1, KOT 2…) without prices; more can be added any time. When the guests ask for the bill, the order becomes one sale bill with the service charge, and the table is free again. Takeaway and delivery orders work the same way without a table.

Switch it on and add your tables

On the computer (website)

  1. Open Settings → Business & features and tick Restaurant: tables & kitchen tickets, then tap Save.
  2. Open Tables & orders from the menu and tap Manage tables.
  3. Tap Add table. The name is filled in (T1, T2…); type an Area such as Hall, Family or Roof, and save.
  4. Add the item add-ons in Items & Prices: open an item and, under Add-ons, add each extra with its price (0 for a free one like less spicy).

Tips

  • Restaurant and tea hotel shops have this switched on already, and the dashboard shows Tables & orders first.
  • A table switched off is not offered for new orders; an order already open at it stays until it is billed.

Take an order

On the computer (website)

  1. Open Tables & orders. Free tables are white, tables with an open order are amber with the items, guests and minutes.
  2. Click a free table (or New takeaway / New delivery).
  3. Click items in the menu to add them; search or use the category chips. An item with add-ons asks which ones first; a note goes to the kitchen.
  4. Type the Waiter, Guests and Service % if you charge one.
  5. Tap Send to kitchen. The new lines become the next kitchen ticket; tap Print KOT to print the kitchen copy.

Tips

  • Guests want more? Open the table again, add the items and tap Send to kitchen — only the new lines go on the next ticket.
  • The order shows lines in the kitchen by ticket, and the new ones not sent yet. Any ticket can be printed again from the ⋯ menu.
  • Lines already in the kitchen can only be changed or taken off by a manager (the Cancel bills permission).

Bill the order

On the computer (website)

  1. On the order tap Bill.
  2. Check the food, the service charge and the total. Type a discount if needed.
  3. Choose how it is paid. With udhar on, you can choose the customer and take part payment or put it all on khata.
  4. Tap Save bill. The sale bill opens to print or share, and the table is free again.

Tips

  • The service charge is the % of the food and priced add-ons, before the discount and tax.
  • Priced add-ons show on the bill as their own lines; free ones are written with the item.

Move, cancel and other devices

  • Move to another table (⋯ menu) moves a dine-in order to a free table.
  • Cancel order closes it without a bill and asks for a reason. With food already in the kitchen only a manager can cancel.
  • The tables refresh by themselves every 30 seconds, so several waiters can work at once. If someone else changed the order first, Zevox shows it as it is now and keeps the items you picked — check and save again.

Common problems

“This table already has an open order”
What to do: Open that table's order from Tables & orders and add to it.
“Nothing new to send to the kitchen”
What to do: Every line is already on a ticket. Add items first, or print a ticket again from the ⋯ menu.
Can't take a line off the order
What to do: It is already in the kitchen. Ask a manager to take it off or cancel the order.
Tables & orders isn't in the menu
What to do: Switch on Restaurant: tables & kitchen tickets in Settings → Business & features.

All help topics