Your data, privacy and support
Your shop's data is yours. Each shop's data is kept apart from every other shop, bills and payments are never deleted (only cancelled, with a record), and you can download everything at any time — even if the subscription has ended.
Download your data
- Go to Settings → Import / export.
- Under Download (Excel / CSV), choose: Items, rates and stock, Customers & suppliers with balances, Bills (item-wise) for these dates or Payments for these dates.
- The file opens in Excel or Google Sheets. On the phone, save it to Drive or Files, or send it on WhatsApp.
Tips
- A single customer's khata can be downloaded from their page (Excel (CSV)), and every report has an export too.
Delete your account
Staff accounts are deleted straight away. If you own a shop, Zevox deletes the shop, all its data and your account within 30 days of your request — download your data first. Read how to delete your account.
On the computer (website)
- Go to Settings → My account, find Delete account and tap Delete my account.
- Confirm with your password (owners also enter the PIN).
On the phone app
- Open More → Settings → My account → Delete account. It opens the page with the steps.
Contact support
Stuck? On the website, open your name at the top → Contact support on WhatsApp (at phone width it is at the bottom of the menu). Staff can also ask their shop owner, who can reset passwords and change roles.